“Hotel” is a word derived from the German “heriberga” i.e. military accommodation and is a term composed of Heri, troops, army and Berga, refuge, asylum. It is an agency specialized in the construction of paid housing, equipped with centralized services, and is intended to meet all the needs of a temporary home.
The development of the hotel is linked, quantitatively, to the increase of the flows of travellers, of the streets and the means of communication and, qualitatively, to the more and more diversified categories of users of the tourist system, today one of the more developed industries to the world. The most used type of hotel provides on the lower floors specialized rooms for common areas such as reception, bars, restaurants, lounges; on the rooms of the upper floors distributed by an internal corridor, which are overlooking the two opposite fronts, which, arranged serially in coincidence
with the structural step, tend to define each as a minimum specialized unit.
The developments of the hotel have also very complex versions but always linked to its typological origin, contemporary tourism has led to the formation of new accommodation facilities such as farmhouses, or activities carried out by the farmer and his family members, including the employment of temporary, permanent and part-time employees. Farmworkers are considered workers for the purposes of social security, insurance, and taxation.
There are also resorts, an accommodation facility that caters to a high-level consumer target and is equipped to offer services of superior standard sauna, wellness centers, gym, in addition to basic services such as restaurant, tennis courts and five-a-side football, pools and beach
The Bed and Breakfast, which for simplicity we can also call B & B, is by definition a structure where the guest can rest at night and have breakfast in the morning. The peculiarity of this solution is to offer a purely family welcome.
The youth hostels, which are accommodation facilities similar to hotels but have some peculiar features, the spaces, such as the bathroom, the kitchen, the living room, even the bedrooms, and the classic bunk beds are often shared with other guests. The hostel is usually the choice of the youngest who is looking for cheap accommodation and wants to meet new people.
The hotel organization consists of two areas which are:
-The contact areas, where services are provided in direct contact with customers such as customer service.
-The internal areas, where hidden services are carried out, such as the kitchen. In all Italian hotels, management is entrusted to a director who is responsible for the organization of work, personnel, and economic management. As for the administrative department, however, there is a manager called the administrative director who deals with management through accounting records.
There is also the front office, the department that is in contact with customers and carries out its activity in the main hall, its services are those of:
– Reception, then welcome and manage guests
– Cash box