Everything you didn’t know about the Italian Hôtellerie system.

The hotel industry is the section of the service industry that deals with guest accommodation or lodgings. By most definitions, the hotel industry refers not only to hotels, but also to many other forms of overnight accommodation, including hostels, motels, inns, and guest houses. However, it does not usually include long-term or permanent forms of accommodation.

Broadly speaking, a hotel is a managed building or establishment, which provides guests with a place to stay overnight – on a short-term basis – in exchange for money. The precise features and services provided to guests can vary quite drastically from one hotel to another, and hotel owners generally aim to attract a particular type of customer through their pricing model and marketing strategy, or via the range of services they offer. The hotel industry is one of the most important components of the wider service industry, catering for customers who require overnight accommodation. It is closely associated with the travel industry and the hospitality industry, although there are notable differences in scope.

Italy’s hotels are ranked using a star system, with 1 star at the low end and 5 stars at the top. Unlike the United States and several other places, however, the stars given to each Italian property are regulated by the government based on certain established criteria. These include the size of the reception lobby, whether there’s an elevator in the building, and how far the reception desk is from the guest rooms. Other items have to do with the guest rooms themselves, including whether there is an en suite bathroom and even how many towels the hotel provides each guest. Rating may also vary depending on how well the structure manages to carry out specific services, which are compulsory for their niche, in order to give their customers an agreeable experience (e.g., skiing courses and explorations for Lupo Bianco Hotel or spas and a beauty center for Villa Sirena Hotel).

Hotel buildings in Italy differ greatly depending on factors like the region, their placement inside the city, whether they are surrounded by nature or town buildings. Structures built in the northern regions may benefit greatly from their proximity to the Alps, more so during the winter season, whereas hotels near the coast and especially in southern regions and islands are unrivaled when it comes to the sea and summer.

Many hotels occupy historic buildings, ranging from old theatres to castles, thus repurposing them and giving them a new life. However, our cities don’t lack new structures either, as we’ve seen a new kind of hotel originate in response to the pandemic, that is, the “scattered hotel”. It is basically a hotel divided into many smaller buildings that are, as suggested by the name, scattered in a small portion of the town.

At the end of the day, there is no one-for-all hotel, as each one has its own perks and disadvantages, nevertheless, hotels are made to be enjoyed. They are small pockets of a magical space we escape to when we want to rest for a moment, have fun with friends or visit a new location occasionally.

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Autore:

Gianluca La Rocca

Classe:

4°B1 Liceo Linguistico Enrico Medi Barcellona Pozzo di Gotto
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