Expedia – an intuitive choice for holidays

Expedia is a travel website created in 1996 by Microsoft from which it departed in 1999.

The name “Expedia” comes from a combination of the two terms, “exploration” and “speed”. The site is a world-leading company in the tourism and travel sector and is active in both business and consumer markets. Through Expedia you can book and plan a vacation in every aspect. In fact, from the website it is possible to consult and book the hotel, flight, flight + hotel, car rental and even vacation packages. You can also check the things to do in a certain location. It is possible to do all this through the Internet or telephone. 

The website is translated into 20 different languages ​​and is present in more than 60 countries. It has a direct connection with hotel reservation systems which results in lower costs and more efficient service.

It is among the best organized to ensure that every traveler can find the offer that meets their needs, also thanks to the Expedia discount codes and coupons available.

The originality of the site and the relationship with customers are also important. To reward loyal customers, Expedia has introduced the service called Expedia Rewards: it is a loyalty program that guarantees a series of benefits to members only. You need to create your own account, log in and make reservations. Based on the number of bookings purchased, each Expedia customer reaches a certain level. It starts from the lowest, the blue user, up to the gold user, passing through the silver user. Obviously, the benefits vary according to the level reached. If you see the + VIP Access logo when booking a hotel, it means that Rewards customers will be able to receive special treatments at this property. For example, a silver customer or a gold customer can take advantage of a free breakfast, an entrance to the spa or a completely free room upgrade. Each user can write reviews on any accommodation only if in possession of a valid reservation.

Expedia also offers specific services for business travel and operates numerous brands, including Hotels.com.

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Autore:

Giulia Stracquadaini – Mario Tropea

Classe:

3ASA
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